Notice #354459
Underway

Northern 911 Maintenance Notification

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Northern Communications will perform scheduled building power maintenance and upgrades on April 22nd and 23rd, 2024. No service impact is expected.

  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.


Previous Incidents

[Resolved] Upstream Carrier Network Outage

Began: Ended: Duration:
  • Upstream Carriers

An Upstream Carrier had multiple reports of a network outage today, which has been resolved. The Carrier is investigating.

[Resolved] Upstream Carrier - Intermittent Inbound and Outbound Calls processing issue.

Began: Ended: Duration:

The Carrier's Tier 3 is engaged. We will keep you notified as we recieve updates.

The Carrier has advised that they have resolved the incident. Thanks for your patience.

No further notices from the past 7 days.