We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

At approximately 12:00p MST on Sept 16, 2021, we received reports of inbound calls on our net2 carrier failing to reach us correctly. We confirmed this and at 12:06p MST we engaged the net2 carrier.

They confirmed there were experiencing difficulties with one of their servers and calls were not failing over correctly to their alternate servers.

They rebooted their servers and confirmed resolution at 12:24p MST.

At 4:15p MST, they became aware of a follow up incident with the same server and caused intermittent call failures. This was confirmed resolved again at 4:30p MST.

They are closely monitoring.