Notice #501913
Recovering

Portal access with issues

Began:

We've fixed the core issue and are waiting to recover. Our team is monitoring. We see a full recovery; calls were not interrupted or devices unregistered as part of our initial observations. A full post-mortem will be posted soon.

We are currently investigating a report of Portal not responding. We'll update soon.

  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

Previous Incidents
No further notices from the past 30 days.