We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

We are having an issue with the portal slowing down periodically.

Calls are not affected, and we are searching for the issue at this time.

Thank you for you patience

We have identified the specific issue with the API responsible for the portal slow down, thank you for your continued patience as we work through the resolution. Calls are not affected.

We have resolved the issue. The slow performance was caused by a new block of code added to the system in our last upgrade related to a message control. Our vendor performed a hot fix to revise the block of code which has resolved the issue. Thank you again for your patience.