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- Voice Servers
- Ottawa (YOW)
- Calgary (YYC)
- Vancouver (YVR)
- Applications (AWS YUL)
- Upstream Carriers
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We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.
[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)
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We are currently investigating a problem with an upstream carrier on some inbound calls in Western Canada (intermittent and low volume)
Latest update:
Incident: 1-way Audio and DTMF issue Latest Update: The issue appears to be affecting a limited number of calls, and our team is actively working toward a resolution.
Thank you for your patience.
We've now resolved the incident. Thanks for your patience.
[Resolved] Upstream Carrier – Investigation in Progress
Began: Ended: Duration: - Past notices
- No further notices from the past 30 days.