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- Voice Servers
- Ottawa (YOW)
- Calgary (YYC)
- Vancouver (YVR)
- Applications (AWS YUL)
- Upstream Carriers
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We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.
[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)
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We have discovered an issue with agents in queues showing as busy for a small number of users. A server reboot is required to fix and will be done outside prime office hours this evening tonight to resolve it.
We apologize for any inconvenience
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We've now resolved the incident. Thanks for your patience.
[Resolved] Calls or Features Impacted
Began: Ended: Duration: -
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Our technicians are doing a service restart. This may impact phone registration for a handful of clients. If you experience issues, restart your phone. If it persists contact support.
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The scheduled maintenance is now underway. We'll keep you updated on our progress.
The maintenance is now complete. Thanks for your patience.
[Complete] Planned Maintenance with Potential Interruptions
Began: Ended: Duration: -
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We have discovered an issue with agents in queues showing as busy for a small number of users. A server reboot is required to fix and will be done outside prime office hours this evening tonight to resolve it.
We apologize for any inconvenience.
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We've now resolved the incident. Thanks for your patience.
[Resolved] Calls or Features Impacted
Began: Ended: Duration: - Past notices
- No further notices from the past 30 days.