All systems are go!

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  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.


Previous Incidents

[Resolved] Calls or Features Impacted

Began: Ended: Duration:

We have discovered an issue with agents in queues showing as busy for a small number of users. A server reboot is required to fix and will be done outside prime office hours this evening tonight to resolve it.

We apologize for any inconvenience

We've now resolved the incident. Thanks for your patience.

[Complete] Planned Maintenance with Potential Interruptions

Began: Ended: Duration:

Our technicians are doing a service restart. This may impact phone registration for a handful of clients. If you experience issues, restart your phone. If it persists contact support.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Calls or Features Impacted

Began: Ended: Duration:

We have discovered an issue with agents in queues showing as busy for a small number of users. A server reboot is required to fix and will be done outside prime office hours this evening tonight to resolve it.

We apologize for any inconvenience.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 30 days.