Notice #193234
Identified

Some calls cannot be completed

Began:

Telus is still reporting outages on their status page. We are seeing some services being restored.

We will continue to monitor and update.

We are experiencing an issue with certain Telus numbers not being able to be completed.

Telus is aware of the problem and are working to fix it.

Thank you for your patience.

  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.


Previous Incidents

[Resolved] Intermittent SMS availability for some users

Began: Ended: Duration:
  • Upstream Carriers

We have been made aware of an upstream carrier that is having trouble with their SMS network preventing SMS's from being sent or received by some users of the platform. Voice calls are not impacted.

If you are experiencing an issue with SMS please do not hesitate to reach out to support. We will continue to update this notice as the situation changes.

SMS appears to be working properly and the vendor status page is no longer showing issues.

We will continue to monitor, if you are still having issues with SMS please contact support

No further notices from the past 7 days.