Notice #497335
Underway

Planned Maintenance: Calgary Datacenter Cabling Upgrades.

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

We are upgrading cabling at the Calgary DC tomorrow from 8:00am MDT to 1:00pm MDT.

We will fail over to the Ottawa DC and don't anticipate much downtime. Any downtime will be limited to less than 5 minutes, if any, and will occur multiple times during the maintenance window.

  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

Previous Incidents

[Resolved] Call Quality and choppy calls reported issues.

Began: Ended: Duration:
  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)

We are investigating reports of Call Quality and choppy calls (packet loss or bad MoS score). We'll update this shortly.

We apologize for any inconvenience.

The data center provider in Calgary is currently experiencing packet loss. We are falling over to the Ottawa data center as we wait for an improvement update.

We are seeing a normalization at the Rogers Datacenter in Calgary with 0% packet loss now. We are restoring the connection and moving services, especially affected SIP Trunks, back to Calgary and will continue to monitor.

[Resolved] We are investigating slow portal access

Began: Ended: Duration:

We are investigating slow portal access and are in the process of failing over the portal to a redundant Datacenter. This should not take very long, and we'll update this notice shortly.

We are seeing a slow recovery and monitoring. Updates to follow. Sorry for the inconvenience.

We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover. Queues still might be slow to login and out

We've now resolved the incident. Thanks for your patience.

[Resolved] Service Restart

Began: Ended: Duration:

We are currently Experiencing delays in our Replication Service.

We are restarting the service, it should not impact calls if you are still having issues in 10 minutes please contact support

We've restarted the Service , and are monitoring.

We've now resolved the incident. Thanks for your patience.

[Resolved] Upstream Carrier – Investigation in Progress

Began: Ended: Duration:

We are currently investigating a problem with an upstream carrier on some inbound calls in Western Canada (intermittent and low volume)

Latest update:

Incident: 1-way Audio and DTMF issue Latest Update: The issue appears to be affecting a limited number of calls, and our team is actively working toward a resolution.

Thank you for your patience.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 30 days.