We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

At 5:30a MST, we became aware of inbound calls to DID's on our net2 carriers network failing to reach us.

we have engaged the carrier and working with them to get this resolved as quickly as possible.

Outbound calls are unaffected and inbound calls to all other carriers are unaffected.

latest update from our net2 carrier as of 7:20a MST

We are currently experiencing an outage in Western Canada. It seems to stem from a Datacenter issue at our Vancouver Primary POP.
We're currently investigating and will update as soon as we have more updates.

Thank you for your patience.

As of 7:35a MST, we received word from our net2 carrier that services have been restored.

Initial testing confirms successful calls.

We will continue to monitor.

at 7:10p MST, we became aware of large packet loss affecting our Ottawa datacenter.

We are investigating with the datacenter support team for more detailed information.

we are no longer seeing any packet loss at the Ottawa DC and it has returned back to normal and confirmed all services are back to 100%.

If you experience any issues, please start with a reboot of your phone before contacting support.

as of 6:00a MST, our Upstream Datacenter and ISP in Ottawa are experiencing some intermittent packet loss.

we have rerouted all phones and connections to our Calgary servers.

If you experience any issues with your phones or calls, please reboot your phones first before contacting support.

We are monitoring closely while we work with the upstream Datacenter support team

Latest update from our Ottawa DC as of 6:38a MST

Good Morning

We are aware of the the connectivity issues to the Ottawa Data Centre at this time. Our network administration team has been notified and is working on it.

We have received additional information from our data center support regarding last night and this mornings network connectivity concerns.

Detail Beginning approximately 10 PM EDT Oct. 13 2021, Rogers Data Centres received reports indicating significant packet loss impacting our Ottawa data centre locations. The appropriate internal teams were engaged, and we ceased to observe the issue at approximately 10:55 EDT.

We received further reports beginning approximately 7 AM EDT Oct. 14 2021 indicating that there appears to be a recurrence of the issue. We are actively investigating and will provide updates as they become available.

Update 9:05 AM EDT: Network teams are continuing to troubleshoot the issue at this time.

The connection at the Rogers Data Center in Ottawa has stabilized and showing no network connectivity issues in the last 15 minutes.

We have re-enabled the Ottawa connection, and showing phones are successfully re-registering back.

If you are having any issues, please wait a few moments and reboot your phone. If after the reboot you are still experiencing any issues, please submit a ticket to support.

Network connectivity issues to the Ottawa data Center have re-occurred.

The Rogers Data Center team have issued an update.

Update 12:20 PM EDT: A recurrence of the issue has been observed. Work is presently underway to mitigate the impact.

as of 10:30a MST, the network connectivity at the Rogers Data Center has stabilized.

We are monitoring very closely.

Latest update from the Rogers DC. We are still showing a stable connection as of 11:30a MST.

Update 1:00 PM EDT: Mitigation has been put in place and our testing indicates that the packet loss has been alleviated. Further investigation into the underlying issue continues.

We've received an RFO from the Rogers Data Center pertaining to this incident.

The IP address being referred to, was not our IP or any of our IP's with the Rogers Data Center.

On Wednesday, October 13th, at 9:59 PM ET, Rogers Data Center (RDC) Technicians started receiving calls from multiple Rogers Data Centre (RDC) customers reporting packet loss and intermittent disconnects across Ottawa Data Centers 1 & 2. The technicians started the troubleshooting into the possible cause of the reported intermittent disconnects.

Through investigation it was determined that Data Center Internet degraded connectivity issues were caused by a Denial of Service (DDOS) attack towards a specific IP address.

At 2:45 PM ET on October 14th, all networks and services return to operating levels once the targeted IP being impacted was mitigated.

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!

Pingdom checks say we may have an issue. We are currently investigating to confirm and eliminate the possibility of a false-negative! If an actual issue an update will be issued shortly.

Pingdom says we are back at full health!