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- Voice Servers
- Ottawa (YOW)
- Calgary (YYC)
- Vancouver (YVR)
- Applications (AWS YUL)
- Upstream Carriers
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We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.
[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)
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We are currently investigating a problem with our service desk and ticketing software. All telecom services are distinct and not impacted.
We are not yet aware if new requests or repliues to open tickets are polled and will be come available to us later or being ignored completely. We'll update as we know more.
Thank you for your patience.
The partner has resolved the incident. We'll continue to monitor. Thanks for your patience.
[Resolved] Upstream Provider for Ticketing System is Down – Investigation in Progress
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Our technicians will be performing routine firewall maintenance during this time, all calls should continue to operate as normal.
Maintenance will be performed in regular maintenance window (12:00am MST til 2:00am MST) between January 7th and January 11th.
If any unexpected issues exist, please contact support.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
The maintenance is now complete. Thanks for your patience.
[Complete] Firewall Maintenance
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Our technicians will be performing routine firewall maintenance during this time, all calls should continue to operate as normal.
Maintenance will be performed in regular maintenance window (12:00am MST til 2:00am MST) between December 31nd and January 5th.
If any unexpected issues exist, please contact support.
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The scheduled maintenance is now underway. We'll keep you updated on our progress.
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The maintenance is now complete. Thanks for your patience.
[Complete] Firewall Maintenance
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Our technicians will be performing routine firewall maintenance during this time, all calls should continue to operate as normal.
Maintenance will be performed in regular maintenance window (12:00am MST til 2:00am MST) between December 22nd and December 24th.
If any unexpected issues exist, please contact support.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
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The maintenance is now complete. Thanks for your patience.
[Complete] Planned Firewall Maintenance and Upgrades
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Investigating reports of some one way audio. Updates shortly
We apologize for any inconvenience.
We've now resolved the incident. Thanks for your patience.
[Resolved] Investigating reports of some one way audio
Began: Ended: Duration: - Past notices
- No further notices from the past 30 days.