We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

We are currently investigating a report of Portal not responding. We'll update soon.

We've fixed the core issue and are waiting to recover. Our team is monitoring. We see a full recovery; calls were not interrupted or devices unregistered as part of our initial observations. A full post-mortem will be posted soon.

Incident Resolved. PM to follow