We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

We have discovered an issue with agents in queues showing as busy for a small number of users. A server reboot is required to fix and will be done outside prime office hours this evening tonight to resolve it.

We apologize for any inconvenience.

We've now resolved the incident. Thanks for your patience.

We are investigating a few anomalies with call flows. Restarting the YYC Calgary services and failing over to YOW Ottawa.

We'll update this status shortly. Please contact support with any issues.

Support has restarted the YYC Calgary servers, and some calls will have dropped during the reboot. Phones should re-register after the reboot to YYC Calgary, and some fail over to YOW Ottawa as intended. If your phone remains offline, please reboot the device.

Contact Support for assistance, and we'll provide further updates as we investigate.

We've now resolved the incident with a server restart. We will publish our findings shortly.

If you continue to have issues, please reboot your phone, and if that fails to resolve any challenges, please contact support.