We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

We are currently Experiencing delays in our Replication Service.

We are restarting the service, it should not impact calls if you are still having issues in 10 minutes please contact support

We've restarted the Service , and are monitoring.

We've now resolved the incident. Thanks for your patience.

We are currently investigating a problem with an upstream carrier on some inbound calls in Western Canada (intermittent and low volume)

Latest update:

Incident: 1-way Audio and DTMF issue Latest Update: The issue appears to be affecting a limited number of calls, and our team is actively working toward a resolution.

Thank you for your patience.

We've now resolved the incident. Thanks for your patience.