We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

We have discovered an issue with calls not completing. We are working to fix the issue immediately.

We apologize for any inconvenience.

We are continuing to search for the source of the issue. We apologize for the inconvenience

The issue was investigated and proven to be an issue with one of the paths of one of our upstream carriers. The issue was brought to their attention and they were able to isolate and resolve the problem. We've now resolved the incident. Thanks for your patience.

We have discovered an issue with our Calgary core causing a slowdown of the server, and some calls not going through . It resolved itself once it cleared the backlog of data.

We apologize for any inconvenience.

We are seeing issue with Call Quality on Some Calls and are investigating the issue.

Issues with Call Quality have been determined to be caused by a current Network in the Shaw Cable/Rogers Cable Network. Network engineers have been notified and alternate routes are being found.

The Network Issue causing call quality issues on some inbound calls has been resolved.

The Network Issue causing call quality issues on some inbound calls has been resolved.

We will be performing maintenance which will occur on March 23, 2025. During this time, the system will remain accessible, but some users may need to reboot their phones in rare cases.

Failover between systems will be conducted to ensure a seamless and reliable experience, enhancing overall system resilience and performance.

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your portal account. If any unexpected issues continue, please contact support.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

All Systems Normal

All Systems Normal

The maintenance is now complete. Thanks for your patience.

Scheduled maintenance will occur on March 21 from 12:00 AM to 2:00 AM MST. During this time, the system will remain accessible, but some users may need to reboot their phones in rare cases.

Failover between systems will be conducted to ensure a seamless and reliable experience, enhancing overall system resilience and performance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

Scheduled maintenance will occur on March 8 from 12:00 AM to 2:00 AM MDT. During this time, the system will remain accessible, but some users may need to reboot their phones in rare cases.

Failover between systems will be conducted to ensure a seamless and reliable experience, enhancing overall system resilience and performance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

We are currently investigating a problem with Microsoft Outbound Audio calling.

We have engaged the outbound carrier and are working to find the issue.

Thank you for your patience.

We'll update this alert once we receive reason for the outage from the upstream carrier. Thanks for your patience.,

We've now resolved the incident. Thanks for your patience.