Notice #473407
Underway

Planned Firewall Maintenance and Upgrades

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Our technicians will be performing routine firewall maintenance during this time, all calls should continue to operate as normal.

Maintenance will be performed in regular maintenance window (12:00am MST til 2:00am MST) between December 8th and December 14th.

If any unexpected issues exist, please contact support.

  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

Previous Incidents
No further notices from the past 30 days.