Notice #440293
Recovering

Calls or Features Impacted

Began:

The upstream has fixed the core issue, we will continue monitoring

The issue is persisting, we are working with the upstream to get it resolved

The issue was investigated and proven to be an issue with one of the paths of one of our upstream carriers. The issue was brought to their attention and they were able to isolate and resolve the problem. We've now resolved the incident. Thanks for your patience.

We are continuing to search for the source of the issue. We apologize for the inconvenience

We have discovered an issue with calls not completing. We are working to fix the issue immediately.

We apologize for any inconvenience.

  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.


Previous Incidents

[Resolved] Issues with portal

Began: Ended: Duration:
  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)

We have discovered an issue with our Calgary core causing a slowdown of the server, and some calls not going through . It resolved itself once it cleared the backlog of data.

We apologize for any inconvenience.

[Resolved] Call Quality Issues

Began: Ended: Duration:

We are seeing issue with Call Quality on Some Calls and are investigating the issue.

Issues with Call Quality have been determined to be caused by a current Network in the Shaw Cable/Rogers Cable Network. Network engineers have been notified and alternate routes are being found.

The Network Issue causing call quality issues on some inbound calls has been resolved.

The Network Issue causing call quality issues on some inbound calls has been resolved.

[Complete] Maintenance and Investigation

Began: Ended: Duration:

We will be performing maintenance which will occur on March 23, 2025. During this time, the system will remain accessible, but some users may need to reboot their phones in rare cases.

Failover between systems will be conducted to ensure a seamless and reliable experience, enhancing overall system resilience and performance.

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your portal account. If any unexpected issues continue, please contact support.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

All Systems Normal

All Systems Normal

The maintenance is now complete. Thanks for your patience.

[Complete] Planned Maintenance with Anticipated Interruptions

Began: Ended: Duration:

Scheduled maintenance will occur on March 21 from 12:00 AM to 2:00 AM MST. During this time, the system will remain accessible, but some users may need to reboot their phones in rare cases.

Failover between systems will be conducted to ensure a seamless and reliable experience, enhancing overall system resilience and performance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Scheduled Maintenance

Began: Ended: Duration:

Scheduled maintenance will occur on March 8 from 12:00 AM to 2:00 AM MDT. During this time, the system will remain accessible, but some users may need to reboot their phones in rare cases.

Failover between systems will be conducted to ensure a seamless and reliable experience, enhancing overall system resilience and performance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 30 days.