Notice #461956
Investigating

Calls or Features Impacted

Began:

We have discovered an issue with Inbound Calls. We are working to fix the issue immediately.

We apologize for any inconvenience.

  • Voice Servers

    Call Processing, Recording, Portal

    • Ottawa (YOW)
    • Calgary (YYC)
    • Vancouver (YVR)
  • Applications (AWS YUL)

    Conduit, Custom Applications and Databases

  • Upstream Carriers
Upcoming Maintenance

[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)

  • Voice Servers
  • Ottawa (YOW)
  • Calgary (YYC)
  • Vancouver (YVR)
  • Applications (AWS YUL)
  • Upstream Carriers

We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

Previous Incidents

[Resolved] Inbound Calls Outage

Began: Ended: Duration:

The previously reported issue with Inbound Calls should be fixed now, we kindly ask you to re-test

Thanks,

All systems go!

All systems go!

No further notices from the past 30 days.