We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.

We are currently investigating a problem with an upstream web provider that is affecting the performance of our ticket system.

We are monitoring this issue and will provide a follow-up once the web provider fix the issue.

Thank you for your patience.

This incident is now resolved and services depending on the cloud provider are now stable. Thanks for your patience.