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- Voice Servers
- Ottawa (YOW)
- Calgary (YYC)
- Vancouver (YVR)
- Applications (AWS YUL)
- Upstream Carriers
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We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.
[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)
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- Applications (AWS YUL)
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We are currently investigating a problem with an upstream web provider that is affecting the performance of our ticket system.
We are monitoring this issue and will provide a follow-up once the web provider fix the issue.
Thank you for your patience.
This incident is now resolved and services depending on the cloud provider are now stable. Thanks for your patience.
[Resolved] Upstream Web Provider – Investigation in Progress
Began: Ended: Duration: -
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We have discovered an issue with inbound calls not being dispatched by some call queues. We will be doing Maintenance tonight to address this.
We apologize for any inconvenience.
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We've now resolved the incident. Thanks for your patience.
[Resolved] Calls or Features Impacted
Began: Ended: Duration: -
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We have discovered an issue with Inbound Calls. We are working to fix the issue immediately.
We apologize for any inconvenience.
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We've now resolved the incident. Thanks for your patience.
[Resolved] Calls or Features Impacted
Began: Ended: Duration: - Past notices
- No further notices from the past 30 days.