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- Voice Servers
- Ottawa (YOW)
- Calgary (YYC)
- Vancouver (YVR)
- Applications (AWS YUL)
- Upstream Carriers
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We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.
[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)
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The Carrier's Tier 3 is engaged. We will keep you notified as we recieve updates.
The Carrier has advised that they have resolved the incident. Thanks for your patience.
[Resolved] Upstream Carrier - Intermittent Inbound and Outbound Calls processing issue.
Began: Ended: Duration: -
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Team's Connector is experiencing errors with SIP registration servers resulting in some users experiencing issues making outbound calls with Teams.
We've resolved the incident. All registrations are recovered and back to operational status. Thanks for your patience.
[Resolved] Team's Connector
Began: Ended: Duration: -
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We are currently investigating a problem with Telus and some DID's not completing
We have engaged the inbound carrier and are working to find the issue.
Thank you for your patience.
The Carrier continues to report that their Tier 3 team is actively working to resolve the issue. We will keep you posted regularly on any developments.
The Carrier has notified us that they have identified the issue and are working on a resolution. The update did not include the root cause.
The issue has been resolved, and the ongoing outage is over. We will continue to monitor traffic closely.
[Resolved] Upstream Carrier – Investigation in Progress
Began: Ended: Duration: - Past notices
- No further notices from the past 7 days.