All Systems Operational
Phone System   Operational
90 days ago
100.0 % uptime
Today
Upstream Service Providers   Operational
90 days ago
100.0 % uptime
Today
Datacentre IP Infrastructure   ? Operational
90 days ago
100.0 % uptime
Today
Call Recording Server   Operational
90 days ago
100.0 % uptime
Today
QoS Monitoring Server   Operational
90 days ago
100.0 % uptime
Today
Endpoint Device Provisioning Server   Operational
90 days ago
100.0 % uptime
Today
Linetest Server   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2018

No incidents reported today.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018
Completed - The scheduled maintenance has been completed.
Jan 7, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 00:00 MST
Update - This maintenance window has been changed to Sunday, January 7th, 2018.
Dec 28, 11:10 MST
Scheduled - Our datacenter partner in Calgary is performing planned maintenance this Monday between midnight and 6:00 am MST within the designated maintenance window.

Inbound and outbound calls may be impacted for up to 30 minutes during this window, however, no downtime is anticipated.

If you are experiencing any issues as a result of this planned maintenance activity, it is recommended that you reboot your device or contact our Support Team at 611.
Dec 28, 10:45 MST
Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018
Resolved - Our opstream carrier has identified the issue and provided this final update.

"Between 2:15PM ET - 2:45PM ET one of our SBC's unexpectedly lost redundancy and failed over to our backup host which resulted in your call failures.

Our backup host is fully operational after this event and our Service Operations Team is on a conference bridge with our switch vendor for further analysis.

Your calls should not be impacted at this time. We apologize for the inconvenience and appreciate your patience in this matter."

We will close this incident, but please report any issues if they occur by calling 611.
Jan 4, 15:31 MST
Monitoring - The issue appears to be resolved, but the upstream cause has yet to be identified. We have however identified the issue as predominantly on inbound calls for up to an hour and very intermittent.

We are continuing to monitor and are working to identify the issue with the upstream carrier. 1.6% of calls appear to have been impaired and the last known impairment was at 12:28 MST on both the old portal and new. We'll leave this incident open until we have further carrier updates.
Jan 4, 13:56 MST
Investigating - We are investigating reports of impaired call quality and possibly some call connections with our upstream carriers affecting a small number of clients. We will update this incident as soon as we have more information. In the meantime, we are switching some of our routings as we look for a speedy resolution. If you are having any issues, please contact support @ 611.
Jan 4, 13:09 MST
Jan 3, 2018

No incidents reported.

Jan 2, 2018

No incidents reported.