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- Voice Servers
- Ottawa (YOW)
- Calgary (YYC)
- Vancouver (YVR)
- Applications (AWS YUL)
- Upstream Carriers
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We regularly upgrade and backup systems nightly and most often with no known impact to the network, servers or portals. If a Geo Datacenter is impacted (Vancouver, Calgary, Ottawa or Montreal), we will automatically fail over prior to the maintenance to ensure calls are not impacted.
[Scheduled] Regular Maintenance (Daily from Midnight to 2:00 AM MST)
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Our 911 Vendor will perform scheduled building power maintenance and upgrades on April 22nd and 23rd, 2024. No service impact is expected.
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The scheduled maintenance is now underway. We'll keep you updated on our progress.
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The maintenance is now complete. Thanks for your patience.
[Complete] 911 Vendor Maintenance Notification
Began: Ended: Duration: -
- Voice Servers
- Ottawa (YOW)
- Calgary (YYC)
- Vancouver (YVR)
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We experienced a deadlock condition that triggered a server lockup. As a result, our Ottawa (YOW) acted as Geo Redundant backup to process all calls. We are continuing to work with our Softswitch vendor to review the log files and determine the root cause.
[Resolved] Calgary (YYC) Server Call Processing Server Lockup
Began: Ended: Duration: -
- Upstream Carriers
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An Upstream Carrier had multiple reports of a network outage today, which has been resolved. The Carrier is investigating.
[Resolved] Upstream Carrier Network Outage
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The Carrier's Tier 3 is engaged. We will keep you notified as we recieve updates.
The Carrier has advised that they have resolved the incident. Thanks for your patience.
[Resolved] Upstream Carrier - Intermittent Inbound and Outbound Calls processing issue.
Began: Ended: Duration: - Past notices
- No further notices from the past 7 days.