2020-10-09T06:00:00+00:00
Maintenance impacting Phone System

Reminder: Significant Maintenance this Evening:

2020-10-19 9:00 PM - 2:00 AM Eastern Time. 7:00 PM Mountain Time - 12:00 AM. Software upgrades Core YYC, Recording YYC, and Endpoints YYC in advance of future feature releases.

All endpoint phones and devices should failover during the periods above. Some devices like paging or manually configured phones and softphones may be unavailable during the maintenance windows in off-peak hours.

** IF YOUR PHONE OR SOFTPHONE DOES NOT RE-REGISTER OR ALLOW CALLS, PLEASE TRY REBOOTING THE DEVICE AFTER THE MAINTENANCE HAS STARTED, PRIOR TO CONTACTING SUPPORT. **

Please contact support at 611 for additional information or assistance.

2020-10-19T20:31:39.444810+00:00

We will be upgrading hardware, databases, operating system versions, and software for the Calgary DC servers over 11 days starting this evening.

Scheduled Changes:

2020-10-09 UTC Hard drive upgrades and replacement

2020-10-12 UTC Core YYC Database upgrades

2020-10-13 UTC Core YYC OS upgrades

2020-10-14 UTC Recording YYC and Endpoints YYC Database and OS upgrades

2020-10-19 UTC Software upgrades Core YYC, Recording YYC, and Endpoints YYC in advance of future feature releases

All endpoint phones and devices should failover during the periods above. Some devices like paging or manually configured phones and softphones may be unavailable during the maintenance windows in off-peak hours.

** IF YOUR PHONE DOES NOT RE-REGISTER OR ALLOW CALLS, PLEASE TRY REBOOTING THE DEVICE, PRIOR TO CONTACTING SUPPORT. **

Please contact support at 611 for additional information or assistance.

Advisory - No Action Required

Category - Software and Hardware Upgrades

Description - Significant Software and Hardware Upgrades to Voice Servers

Impact - Low\Medium - Little to no outage expected.

Location - Calgary YYC DC (Not Ottawa YOW, Vancouver YVR or Montreal Application DC's)

Planned Start - 2020-10-09 12:00 AM Mountain (Alberta)

Planned End - 2020-10-20 04:00 AM Mountain (Alberta)

2020-10-08T18:55:53.779092+00:00
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